These Terms and Conditions (“Terms”) govern your use of the Wool Felt Decor website and all product purchase services. By accessing our website and placing an order, you fully agree to accept and abide by the following terms.
1. General Agreement
Wool Felt Decor provides handmade wool felt animal decor products and related online shopping services. All users who browse, register and purchase on this website confirm that they are of legal age and have the ability to bear legal responsibilities for their behaviors.
2. Product Description & Copyright
We try our best to ensure that all product pictures, descriptions and sizes on the website are accurate. Due to light shooting and display device differences, slight color deviation is allowed. All website texts, pictures, designs and handcraft styles are protected by copyright. No unauthorized reproduction, copying or commercial use is permitted.
3. Pricing & Payment
All product prices displayed on the website are final prices (excluding shipping fees and local taxes). We reserve the right to adjust product prices and promotion activities at any time without prior notice. Customers shall complete payment through legal and authorized payment channels. All orders will be processed only after successful payment confirmation.
4. Order Acceptance & Cancellation
After you place an order successfully, we will confirm and process it as soon as possible. We reserve the right to cancel or refuse orders in special circumstances, including but not limited to wrong price display, out-of-stock of handmade materials, abnormal order behavior and system errors. If we cancel your order, a full refund will be processed in time.
5. Shipping & Customs Responsibility
We are responsible for packaging and delivering goods in good condition. International orders may generate local import duties, taxes and customs clearance fees, which shall be borne by the buyer. We are not liable for delivery delays caused by force majeure, customs inspection and logistics suspension.
6. Return, Refund & After-sales
All return and refund behaviors shall comply with our independent Return & Refund Policy. We only provide after-sales support for quality problems, transportation damage and our own delivery errors. Handmade unique traces and minor differences do not belong to quality problems.
7. User Obligations
Users shall not use this website for any illegal, improper or commercial infringement behaviors. Any loss caused by user’s illegal operation, false information or personal reasons shall be borne by the user himself/herself.
8. Privacy Protection
Your personal information collected during shopping will be protected in accordance with our Privacy Policy. We will not disclose or sell your private information to any third party without your permission.
9. Modification of Terms
We reserve the right to update and modify these Terms at any time. The updated terms will take effect immediately after being displayed on the website. Continued use of the website means you accept the revised terms.
10. Contact Information
If you have any questions or disputes regarding these Terms and Conditions, please contact our official customer support email: [email protected]
Wool Felt Decor reserves the final interpretation right of all service terms.